Help and Support

Here at the Grand Ivy Casino, we have a dedicated team of Customer Service professionals who are on-hand to deal with your queries 24 hours a day, 7 days a week. To get in touch, simply choose from one of the options below.

To speak with us instantly, using our Live Chat service, simply click below.


If you’ve forgotten your password, just click below and fill out the password form.

Reset password

If you’d like to e-mail us, you can do so by e-mailing – please include as much information as possible so that we can attend to your problem quickly.

Email us

Not yet verified your account?

What to Send:

A valid Photo ID - this can be ONE of the following: A Passport, Driver's Licence or National ID card.

Proof of Address - this can be ONE of the following: Utility Bill, (e.g. water, electricity, council tax), Bank Statement, Solicitor's Letter or any other similar legal document that has been sent to your registered address. Please note that i) The document must show your full address, name and be no more than 3 months old ii) Mobile phone statements cannot be accepted.

Live Chat
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