Contact Us

The Grand Ivy Casino prides itself on giving first class customer service and support and we are here to assist you in any way that we can. If you have any question please don’t hesitate to contact us:


Livechat support

Support Hours are 24/7, 7 days a week

Support Email:

Q: I have bonus money in my account, but when I try and play a game it says I have insufficient funds? 
A: Bonus money can only be used in certain games, which are Slots and Scratch cards.

Q. Why is my withdrawal still pending? 
A: Once you have made a withdrawal request, it takes up to 48 hours for the withdrawal to be accepted. During this time, you can reverse this withdrawal.

Q. I forgot my password? 
A: When you click on Login, you will see a link that pops up saying 'Forgotten Password'. Please click on this and follow the instructions.

Q. Not yet verified your account?
What to send
1. A valid Photo ID - this can be ONE of the following: A Passport, Driver's Licence or National ID card.
2. Proof of Address - this can be ONE of the following: Utility Bill, (e.g. water, electricity, council tax), Bank Statement, Solicitor's Letter or any other similar legal document that has been sent to your registered address. Please note that i) The document must show your full address, name and be no more than 3 months old ii) Mobile phone statements cannot be accepted.

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