HELP AND SUPPORT

Here at the Grand Ivy Casino, we have a dedicated team of Customer Service professionals who are on-hand to
deal with your queries 24 hours a day, 7 days a week. To get in touch, simply choose from one of the options below:

live chat

To speak with us instantly, using our Live Chat
service, simply click below.

CHAT NOW

Forgotten Password

If you’ve forgotten your password, just click here
and fill out the password form.

RESET PASSWORD

Email

If you’d like to e-mail us, you can do so by e-mailing
support@grandivy.com – please include as much
information as possible so that we can attend
to your problem quickly.

EMAIL US

Not yet verified your account?

What to Send:
A valid Photo ID - this can be ONE of the following: A Passport, Driver's Licence or National ID card.
Proof of Address - this can be ONE of the following: Utility Bill, (e.g. water, electricity, council tax), Bank Statement, Solicitor's Letter or any other similar legal document that has been sent to your registered address. Please note that i) The document must show your full address, name and be no more than 3 months old ii) Mobile phone statements cannot be accepted.